DigitalSuite
Transform your insurance operations with seamless digital experiences, empowering customers, agents, and third parties to achieve a fully digital engagement experience.
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- Enhance Customer Engagement
- Boost the Digital Journey
- Streamline Digital Transformation through AI and ML
Enhance Customer Engagement
- Persona-based portals: Innovative persona-based portals, that provide tailored experiences throughout the entire value chain
- Portal components library: Utilizing pre-built digital processes, and automated workflows to implement digital solutions without extensive custom development
- Accelerated digital transformation: Leverage pre-built digital capabilities like agent and customer portals, streamlining the digital transformation journey and reducing time-to-market.
Boost the Digital Journey
- Journey creation and adaptation: Rapidly launch any type of digital journey with low/no-code by business user
- 360-degree customer view: Data consolidation from various sources into a unique single 360-degree view, providing rapid access to data and visualization
- API Conductor (ACE): Facilitates seamless connectivity between various business applications within the insurance industry and adapts to changing business needs
- Integration and flexibility: Utilize the API library and easily connect to any new Sapiens API
- DataHub application: DataHub delivers instant access to multiple requests without data transformation, aggregation, or merging.
Streamline Digital Transformation through AI and ML
- Hyper-automation: Incorporates decision and rules management, and ML algorithms into business and workflows
- Journey personalization: Combines advanced analytics tools, a customer-centric approach, and agile process routing to completely personalize the customer journey
- Next-gen user experience: AI-adaptable
Complementary Products
Sapiens provides a comprehensive set of solutions to fully automate the insurance landscape.
Persona-Based Portals
Rapidly launch dynamic portals for customers, agents, brokers, employers and others with advanced self-service capabilities
Digital Journey
Significantly improve your direct channels by easily building and launching transactional journeys using our low-code/no-code tool targeted for your insurance business
ACE
Modular, cloud-native components that integrate with third parties, legacy, core and backend systems
DataHub Application
Data consolidation from various sources into a unique single 360-degree view, providing rapid access to data and visualization
FAQs
Key components include Persona-Based Portals, which allow rapid launch of role-specific interfaces with built-in insurance content, and the Journey & Forms Composer, which enables insurers to create custom transactional flows for quoting, servicing, and claims. Both tools are optimised for AI, accessibility, self-service, reuse, and fast time-to-market.
Unlike horizontal or homegrown solutions, DigitalSuite is purpose-built for insurance. It offers core-driven, insurance-specific capabilities, best-practice content, and pre-built integration points making it faster to implement, easier to scale, and more aligned with the operational and regulatory realities of insurers.
DigitalSuite is core agnostic whether it’s Sapiens or a third-party/legacy solution. It enables insurers to consolidate and extend existing systems through metadata-driven engagement tools, persona-based portals, and reusable digital assets maximising past investments while modernising user experiences.
DigitalSuite supports Total Experience (TX) by combining customer, user, and operational benefits. It enhances customer satisfaction through personalised journeys and self-service, improves employee efficiency with intuitive tools and automation, and delivers insights via advanced analytics, all designed to streamline and optimise engagement.
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