DigitalSuite
Transform your insurance operations with seamless digital experiences, empowering customers, agents, and third parties to achieve a fully digital engagement experience.
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- Enhance Customer Engagement
- Boost the Digital Journey
- Streamline Digital Transformation through AI and ML
Enhance Customer Engagement
- Persona-based portals: Innovative persona-based portals, that provide tailored experiences throughout the entire value chain
- Portal components library: Utilizing pre-built digital processes, and automated workflows to implement digital solutions without extensive custom development
- Accelerated digital transformation: Leverage pre-built digital capabilities like agent and customer portals, streamlining the digital transformation journey and reducing time-to-market.
Boost the Digital Journey
- Journey creation and adaptation: Rapidly launch any type of digital journey with low/no-code by business user
- 360-degree customer view: Data consolidation from various sources into a unique single 360-degree view, providing rapid access to data and visualization
- API Conductor (ACE): Facilitates seamless connectivity between various business applications within the insurance industry and adapts to changing business needs
- Integration and flexibility: Utilize the API library and easily connect to any new Sapiens API
- DataHub application: DataHub delivers instant access to multiple requests without data transformation, aggregation, or merging.
Streamline Digital Transformation through AI and ML
- Hyper-automation: Incorporates decision and rules management, and ML algorithms into business and workflows
- Journey personalization: Combines advanced analytics tools, a customer-centric approach, and agile process routing to completely personalize the customer journey
- Next-gen user experience: AI-adaptable
Transformational Products
Sapiens provides a comprehensive set of solutions to fully automate the insurance landscape.
Persona-Based Portals
Rapidly launch dynamic portals for customers, agents, brokers, employers and others with advanced self-service capabilities
Digital Journey
Significantly improve your direct channels by easily building and launching transactional journeys using our low-code/no-code tool targeted for your insurance business
ACE
Modular cloud-native components to integrate with your existing technology landscape, including 3rd parties, legacy and core
DataHub
Data consolidation from various sources into a unique single 360-degree view, providing rapid access to data and visualization
FAQs
Sapiens DigitalSuite is a cloud-native modular platform tailored specifically for the insurance industry. It empowers insurers to build, enhance, and scale their digital capabilities across property & casualty, life, and workers’ compensation. With robust support for omnichannel engagement, self-service options, and rapid digital product deployment, DigitalSuite helps modernize operations and meet evolving customer expectations with agility and efficiency.
Key components of the platform include persona-based portals, which enable the rapid deployment of role-specific interfaces enriched with pre-built insurance content, and the Journey & Forms Composer, a powerful tool for designing custom transactional flows for quoting, servicing, and claims. Both tools are built with AI optimization, accessibility, and self-service in mind, ensuring reusability and accelerating time to market.
Unlike horizontal or homegrown solutions, DigitalSuite is purposefully engineered for the insurance industry. It delivers core-driven, insurance-specific functionality, best practice content, and pre-integrated connectors making implementation faster, scaling easier, and ensuring alignment with insurers’ operational needs and regulatory requirements.
DigitalSuite is core agnostic whether it’s Sapiens or a third-party/legacy solution. It enables insurers to consolidate and extend existing systems through metadata-driven engagement tools, persona-based portals, and reusable digital assets maximizing past investments while modernizing user experiences.
DigitalSuite enables a Total Experience (TX) approach by seamlessly integrating customer, employee and operational value. It boosts customer satisfaction through personalized journeys and intuitive self-service, enhances employee productivity with user-friendly tools and automation, and delivers actionable insights via advanced analytics all working together to streamline engagement and drive efficiency.
