From Data Chaos to Intelligent Automation: How Insurers Build Foundations That Perform

About this Session

Many insurers are rich in data but constrained by fragmented processes, manual work, and slow decision cycles. Automation promises scale, yet without strong operational foundations it often compounds complexity rather than resolving it. In this Insights Session, Sapiens and Nextway examine how insurers are rebuilding their data and platform core to turn operational chaos into intelligent automation, delivering measurable, sustainable performance gains.

What to Expect

• Learn how the right platforms and foundations simplify processes and enable scalable change
  
• Understand why connected, well-managed data drives faster execution and better day-to-day decisions
• Master what makes automation succeed in practice and why it fails when layered onto complexity
• Learn how intelligent capabilities, including AI, deliver greater value once data and platforms are aligned
• Gain practical lessons on reducing friction, improving execution, and achieving measurable performance gains

Meet the Experts

Graham Gordon, Director Product Strategy, P&C, Sapiens

Graham Gordon is Director of Product Strategy, P&C EMEA at Sapiens, where he leads product strategy across the Property & Casualty portfolio in the region. Based in the UK, he works closely with cross-functional teams and regional stakeholders to shape product direction and market positioning. Graham also contributes to strategic initiatives, thought leadership, and collaborative engagements with partners across the insurance ecosystem.

Frank Kastholm, Sales Executive, Nextway Software

Frank Kastholm is a Sales Executive at Nextway Software with more than 25 years experience in the insurance industry. He works with insurers to improve operational efficiency and customer journeys through intelligent document management and automation solutions. By combining Nextway’s eDMS platform with practical advisory guidance, he helps organisations reduce manual workloads, streamline communication flows, and strengthen service reliability.

Key Takeaways