Partners
Outstanding Ecosystem
As part of our constant quest to offer more to our customers, Sapiens is proud to partner with innovative companies that help us expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets and locales.
Technology Partners
As part of our constant quest to offer more to our customers and grow, Sapiens is proud to partner with innovative companies that help us expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets and locales.
- Industry challenge
- The solution
- Business benefits
Dozens of eMerge-based solutions are currently operated on IBM Z platforms. As eMerge has evolved through the years, most of the solution’s investment was exposed to external technologies adjusted that needed support of eMerge versions.
Together with eMerge IBM Z customers, Sapiens continues to enhance IBM Z platform capabilities. We are continuously improving our eMerge product to support the latest releases and functionality of IBM Z Systems customers to maintain their workload.
- Consistency The new back-office applications have a unified look and feel, with the reuse of web services across the various applications.
- Repository System All data from the applications are centralized in IBM Z. This can save unnecessary web services when an application needs data from a second application.
- Compliance with regulations The new application is regulations oriented.
Digital services No more paperwork, hand files and file cabinets, no duplicate data, no business errors, everything is validated by the application. - Accessibility The new eMerge applications on IBM Z are accessible for intern
- Industry challenge
- The Solution
- Business benefits
Today’s insurance industry is facing rapid change and heightened customer expectations. This is in addition to the “cost-conscious” customer, who frequently switches carriers. Now more than ever, insurance leaders are seeking transformation, innovation, and reduced expenses.
Sapiens, in partnership with Microsoft, is an extensive technology and go-to-market strategic partnership enabling intelligent insurance and empowering more personalized and enhanced experiences.
- Microsoft Azure is our cloud provider for Sapiens Cloud
- Sapiens & Microsoft – integrated across Microsoft’s portfolio, including Azure, Microsoft 365, Power BI. Roadmap: Dynamics 365.
- Sapiens’ solutions are surfacing in the Azure Marketplace
- Sapiens is working closely together with MS product teams
Ecosystem Partners
- Industry challenge
- The solution
- Business benefits
Traditional support systems long struggled to meet the full needs of families in times after the loss of a loved one. As life insurance carriers and financial institutions continue to seek new ways to add value, expand benefits, and improve the customer experience, they neednovative tech partners to integrate into their systems to support policyholders and their families.
Empathy combines tech innovation with a human care team to change the way the world plans for and deals with the loss of a loved one. With its award-winning app, Empathy helps families navigate the challenges of bereavement like grief, estate settlement, probate and more. Through its white-labeled legacy planning services, Empathy increases access to estate planning services via thoughtful tailored integrations with trusted life insurance carriers and agents, providing legacy planning tools to make informed decisions and move forward in confidence after a loss.
- Revamp and improve the beneficiary experience, with support that goes beyond a payout
- Advance the claims process, honoring the long-standing relationship with policyholders
- Raise the bar for employers and beneficiaries with new, value-driving benefits
- Innovate on the customer experience, using tech to empower agents and streamline intake
- Industry challenge
- The solution
- Business benefits
Modern insurance companies are built on enterprise software. Technology adoption challenges with insurance applications and frequently changing rules and regulations significantly impact productivity and processing policies or claims errors. This results in higher-than-planned operational costs & low technology returns for insurers. Insurance companies also face challenges like:
● A lack of self-service experiences for agents & customers, resulting in a loss of productivity and higher support volumes.
● Slow, ineffective management of changes in internal processes, rules, and external regulations leading to errors.
● High employee churn that requires focused agent training experiences.
Insurance applications click better with Whatfix. Whatfix enables insurance companies to maximize technology investments with three products: Whatfix DAP, Mirror, and Product Analytics. With Whatfix DAP, enable end-users with in-app guidance to support end-users in the flow of work with contextual help. Mirror provides sandbox environments to train insurance agents with hands-on training, without risking live software usage. With Product Analytics, identify areas of user friction and optimize workflows.
- Accelerated time-to-proficiency for new insurance agents and policyholders with hands-on training
experiences - Maximize insurance technology ROI by achieving optimal end-user adoption
- Easily facilitate change
- Defect support issues and enable end-users with on-demand self-service experiences
- Reduction in insurance technology training costs
- Track and analyze end-user behavior to identify areas of improvement and optimize workflows
- Industry challenge
- The solution
- Business benefits
A perfect storm of increased costs, medical inflation, post-COVID backlogs, chronic diseases, an ageing population, and increased demand means healthcare insurers can no longer keep up with paperwork, jeopardizing their profit margins. Streamlining claims processes and reducing costs is on top of their agenda to remain competitive, yet is challenging to execute due to the complexity of medical claims data requiring a specialized approach, non-scalable operations and legacy systems.
Qantev is an end to end AI claims platform helping health & life insurers reduce claims leakage, improve loss ratios and improve customer experience. The modular platform, built with a specialized layer of artificial intelligence replicating the decision making process of a medical expert, enables claims automation, fraud waste and abuse detection, provider network optimization, and specialized data acquisition/OCR to capture, clean and enrich & digitize data from any types of medical document.
- Increased claims straight through processing
- 10% reduction in total claims costs
- 75% FWA hit rate and 25% increase in SIU team efficiency
- 25% increase in customer satisfaction
- 2-5x return on investment within 12 months
- 99% OCR accuracy for printed, 90% for handwritten, any languages, template free
- Industry challenge
- The solution
- Business benefits
Insurance companies frequently face significant challenges when managing high volumes of diverse documents streaming into the organization. These documents must be accurately classified into specific types, relevant data must be extracted and validated, and documents must be correctly routed to the appropriate activity centers within the organization for further processing. In many organizations, a substantial portion of this activity is still handled manually. We can automate and streamline all these tasks.
A robust document classification and Digital Mailroom (DMR) automated system is designed to automatically classify incoming documents based on any required hierarchy, content, or schemes on a case-by-case basis. The solution employs advanced document understanding technologies, including optical character recognition engines, optical mark recognition, and barcode recognition, to process structured, semi-structured, and unstructured forms in most common languages.
- Significant labor cost savings and a rapid return on investment
- Immediate enhancements in data accuracy, routing precision, and data capture speed
- Much faster response times to customer inquiries
- Automatic prioritization of urgent customer requests using natural language processing
- Over 20 years of technology leadership in OCR, AI, NLP, automated machine learning, and document understanding. Billions of insurance-related forms,
payments, invoices, personal KYC, and various other documents have been processed using FormStorm technologies
- Industry challenge
- The solution
- Business benefits
Insurers often to struggle to adjust their pricing with any real pace, taking weeks or months to build pricing models only to then have to transform these models down into rating structures that are manually deployed, thus losing accuracy and efficiency in the process. Insurers are facing an ever increasing competitive environment, it is essential they can rapidly build and deploy new pricing in order to stay ahead of the market
Quantee help insurers, MGAs and InsurTechs to improve the granularity and accuracy of pricing models, deliver more targeted results, enable instant deployment and monitoring in real-time.
Quantee provides an end-2-end dynamic pricing & modelling platform which allows Insurers and MGAs to efficiently manage the entire pricing process through one user interface. This gives the power back to the pricing teams, allowing them to perform inter-day price changes and build sophisticated pricing models that utilize the latest techniques and insights
- Ultimate efficiency through the pricing process with an end-2-end solution
- Complete flexibility to be able to build any type of pricing model easily
- Deploy rapidly to market with a pre-integrated pricing engine with API connectivity
- Industry challenge
- The solution
- Business benefits
Insurance administration systems were not built to engage directly with a policyholder on his, often now mobile, device of choice, yet policyholders want a personalised experience with a consistent brand experience when and where they wish to engage.
Hence, on-boarding new customers and processing renewals, MTAs & payments processes are often cumbersome, expensive and inconvenient.
Cloud-hosted SDX Engage is already used across multiple policy lines by TIA administration users to seamlessly digitise customer engagements – automating full process flows between the administration system and the policyholder’s device of choice.
With our established APIs, Insurers and Brokers can very quickly on-board customers, exchange documents and receive customer payments or confirmations (by simple acknowledgement or multi-party eSignature) with a consistent brand experience.
- Simply automate customer engagements, including documents, customer confirmations, eSignatures and payments, throughout your on-boarding, MTA, claims, renewals and payment processes
- Digitise your product lines without any changes to your administration system
- All activities and data exchanged through any customer engagement workflow are automatically recorded in the customer’s vault and back into your administration system
- Improve your customer experience whilst reducing inbound and outbound call volumes.
- Industry challenge
- The solution
- Business benefits
Insurers need to find services that help them prevent damages from occurring and at the same time to become more relevant to their customers
F-Secure provides insurers with a solution to protect and advise their private and small business customers including separate Cyber app (partner branding possible) and also via SDK’s and API’s
- Become more relevant
By including digital security elements protecting your customers’ and their families’ digital moments online and increasing the touchpoints to your customers - Differentiate
Drive sales growth by including complete digital security in your offering to protect your customers’ every digital moment, their identities and their devices - Increase loyalty
Enhance your customers’ experience with engaging services they’ll use not just when there’s a claim, but in their everyday lives and become more relevant to your customer - Reduce insurance claims
With F-Secure award-winning solutions which will prevent majority of threats from happening and clearly decreasing claims and contacts
- Industry challenge
- The solution
- Business benefits
Life insurance carriers are successfully adopting data-driven tools and analytics to reduce reliance on traditional medical exams, time-intensive sales processes, and lengthy decision workflows. But you’re under increasing pressure to achieve competitive yet sustainable pricing, improve risk management, mitigate mortality slippage, and accommodate rule-out criteria. Meanwhile, regulatory uncertainty can compel you to put new, desirable innovations on the wait-and-see list when they could bring ROI and value now.
The Irix® suite of identified data products instantly interprets vast amounts of real-time electronic consumer and clinical data and delivers an consistent underwriting decision on the spot. You can automate most decisions, find groundbreaking efficiencies, and realize cost savings without compromising (and often improving) accuracy. Predictive model-generated risk scoring tools stratify risk with more precisions and speed and can be strategically used to issue more business, slash mortality, or balance both. All products can be calibrated to your risk thresholds and underwriting guidelines and are HIPAA- and FCRA-compliant.
- Add distribution channels and product offerings
- Modernize risk management and decision-making workflows
- Enter new markets and extend coverage to the multibillion-dollar middle market
- Find unprecedented protective value
- Industry challenge
- The solution
- Business benefits
Manual document processing in Insurance. With all of the documents/emails/paperwork in the insurance industry, a lot of time is spent reviewing redundant information in search of the same key pieces of information that is just labeled and formatted differently each time.
Doxci is a simple tool that makes enterprise document processing as easy as a drag and drop.Doxci uses AI, NLP and RPA to automatically ingest documents, read them well enough to establish contextual reasoning, and complete the tasks associated with the contents. It can perform simple tasks like converting unstructured data to a structured format for compliance purposes, or more cognitive-intensive processes such as completely automating the submission of small and mid-sized commercial insurance lines. It’s basically 100,000 paperwork employees in 1.
- Converts messy unstructured data to a structured format
- Automates entire workflows so that it functions less like a tool and more like an employee
- Faster, cheaper, more accurate and more consistent than humans, freeing them up for higher value work
- Able to process everything from simple invoices to analyzing lengthy contracts (hundreds of pages) for contextual discrepancies
- Increased monthly revenue over 20% for one of our clients
- Industry challenge
- The solution
- Business benefits
Glia allows companies to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents. With 2-way video communication, your customers can put a face to a name – building greater customer satisfaction and loyalty in the process.
Glia enables companies to acquire more leads and increase online conversions. Companies are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and Co-Browsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers. Intelligently Target Customers – Leverage business logic to reach out to customers who are ready to buy using Overseer, Glia’s proprietary business logic engine. Glia enables companies to better support their customers by injecting more context into the conversation. Through live observation and CoBrowsing, agents are able to see the issues customers are dealing with in real-time – allowing them to provide more personalized service and efficient resolution.
- Provide Superior Support with Digital Customer Service
- Increase Sales with Digital Customer Service
- Leverage co-browse to resolve issues faster
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
Millions of documents, in a myriad of formats, and to be retained for decades. The challenging reality for insurance companies anywhere.
Paper documents, PDFs, Emails, Word™ documents, Excel™ sheets, photos, videos, sound recordings, portal uploads, text messages, chat dialogs, and XML files – you name it.
You don’t want to mess up your core systems, but you still need the info. And you need to keep it safe and secure.
Next® Enterprise archive, lets you access all the relevant documents directly from the account, the policy, and the claim record in IDIT, other SAPIENS solutions, and your customer portal.
Next® automatically captures all your documents. Performs OCR. Classifies and index documents. Creates futureproof versions in PDF/A. And manages permissions. For decades.
Next® is a unified enterprise archive for all your documents. On premise or on the cloud.
- Improved customer service
- Reduced operational costs
- Faster response to customer needs
- Faster implementation of new and updated systems
- Easier retirement of old systems
- Easier compliance with GDPR and other regulations
- Industry challenge
- The solution
- Business benefits
Consistent, timely communications is key when it comes to building lasting relationships with customers that help build your brand and grow your business. But maintaining a customer communications system that isn’t built with the user in mind can be expensive and time-consuming. The result can mean long turn-around times that limit your team’s responsiveness, and a technical burden to your IT staff that is costly and inefficient.
Cincom Eloquence is a customer communications management (CCM) solution that gives you the tools to design, deploy and deliver documents in a way that is flexible and user-centric. With Eloquence, you can say goodbye to manual data entry and tedious management processes—and say hello to cost savings and compliance with confidence.
Cincom Eloquence’s user-friendly design helps streamline customer communications processes across your entire enterprise—minimizing compliance risks, reducing operating costs, increasing speed to market and protecting your brand image.
- Deliver a consistent brand image to customers and partners
- Accelerate productivity: cut document production time by 90%
- Ensure communication compliance to address internal policies and external requirements
- Optimize legacy investments by integrating with existing business platforms and applications
- Deliver an enterprise-wide solution to meet the needs of the entire organization
System Integrators
At Sapiens, we recognize the importance of seamless integration and implementation in achieving operational excellence. Our strategic partnerships with system integrators are instrumental in ensuring the successful deployment and integration of our solutions.
Through close-knit partnerships, we co-create solutions that revolutionize industries, empower businesses, and pave the way for a digitally-enabled future.