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As part of our constant quest to offer more to our customers, Sapiens is proud to partner with innovative companies that help us expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets and locales.

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An extensive technology and go-to-market strategic partnership enabling intelligent insurance, empowering more personalized and enhanced experiences with AI-driven solutions.
  • Industry challenge
  • The Solution
  • Business benefits
  • Hear from Our Partners

Today’s insurance industry is facing rapid change and heightened customer expectations. This is in addition to the “cost-conscious” customer, who frequently switches carriers. Now more than ever, insurance leaders are seeking transformation, innovation, and reduced expenses.

Sapiens, in partnership with Microsoft, is an extensive technology and go-to-market strategic partnership enabling intelligent insurance and empowering more personalized and enhanced experiences.

  • Microsoft Azure is our cloud provider for Sapiens Cloud
  • Sapiens & Microsoft – integrated across Microsoft’s portfolio, including Azure, Microsoft 365, Power BI. Roadmap: Dynamics 365
  • Sapiens’ solutions are surfacing in the Azure Marketplace
  • Sapiens is working closely together with MS product teams

Engage customers proactively with communications via the channel of their choice
  • Industry challenge
  • The solution
  • Business benefits
  • Hear from our partners

Digital disruption in today’s Insurance Industry has forced many companies to rethink traditional business models and processes. Due to the rise of mobile smartphones, tablets, apps, cloud computing capabilities, and privacy and security concerns, consumer expectations have shifted towards a need for communication, payment and information immediacy and safety. It is now time for insurers to evolve and harness this digital shift in order to attract and retain new and old customers.

Sapiens and SPLICE Software partner to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers, that are automated through Sapiens property & casualty, and life, pension & annuities platforms. This partnership enriches the customer experience and gives insurers more direct control of their customer relationships, drives engagement, increases loyalty and operational savings.

  • Decrease the time and costs associated with the claims process
  • Increase the speed of payment on overdue accounts
  • Decrease inbound call volumes
  • Gather customer feedback with surveys at different customer
    touchpoints
  • Improve the overall customer experience
  • Offer choice and Opt-In and preference management
  • Be up and running and see significant results within 90 days

Drive user adoption of insurance applications with in-app guidance & self-help support.
  • Industry challenge
  • The solution
  • Business benefits

Modern insurance companies are built on enterprise software. Technology adoption challenges with insurance applications and frequently changing rules and regulations significantly impact productivity and processing policies or claims errors. This results in higher-than-planned operational costs & low technology returns for insurers. Insurance companies also face challenges like:

● A lack of self-service experiences for agents & customers, resulting in a loss of productivity and higher support volumes.
● Slow, ineffective management of changes in internal processes, rules, and external regulations leading to errors.
● High employee churn that requires focused agent training experiences.

Insurance applications click better with Whatfix. Whatfix enables insurance companies to maximize technology investments with three products: Whatfix DAP, Mirror, and Product Analytics. With Whatfix DAP, enable end-users with in-app guidance to support end-users in the flow of work with contextual help. Mirror provides sandbox environments to train insurance agents with hands-on training, without risking live software usage. With Product Analytics, identify areas of user friction and optimize workflows.

  • Accelerated time-to-proficiency for new insurance agents and policyholders with hands-on training
    experiences
  • Maximize insurance technology ROI by achieving optimal end-user adoption
  • Easily facilitate change
  • Defect support issues and enable end-users with on-demand self-service experiences
  • Reduction in insurance technology training costs
  • Track and analyze end-user behavior to identify areas of improvement and optimize workflows