Home Accessibility Statement

Accessibility Statement

Table of Contents

Conformance Status with WCAG 2.1 Level AA Requirements

The website www.sapiens.com is largely conformant with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We conduct regular reviews and continuously address identified issues to maintain and improve accessibility.

Accessible Features

Our website includes the following accessible features:

Keyboard Navigation: All interactive elements are fully accessible via keyboard
Screen Reader Compatibility: Structured content with semantic HTML elements
Alternative Text: Descriptive text for all informative images
Color Contrast: Compliance with WCAG 2.1 AA contrast requirements
Responsive Design: Optimization for various screen sizes and devices
Descriptive Links: Clear link text without generic phrases like “click here”
Heading Structure: Logical hierarchy of content organization
Focus Indicators: Visible highlighting of focused elements
Skip Navigation: Links to jump to main content areas
Consistent Navigation: Predictable and consistent site navigation

Non-Accessible Content

The following content may not be fully accessible for the reasons stated:

Identified Issues

Legacy PDF Documents: Some older PDF documents, particularly historical reports and whitepapers, may not fully comply with current accessibility standards. We are working to review these and provide accessible versions or alternative formats.

Embedded Videos: Some third-party videos or older video content may not have complete captions or audio descriptions. We are committed to ensuring all new videos include appropriate accessibility features.

Complex Data Visualizations: Some interactive charts and graphics in our product demonstrations may be difficult for screen reader users to access. We are developing alternative presentation formats and supplementary data tables.

Third-Party Integrations: Some embedded content from third parties (such as social media feeds or external forms) may not be fully under our control regarding accessibility compliance.

Exceptions Due to Technical or Economic Unreasonableness

Historical Multimedia Content: Older webinars and presentations created before 2020 cannot be made fully accessible due to the high cost of post-production editing. However, new content is created according to current standards.

Complex Interactive Product Demonstrations: Certain product-specific demonstrations and simulations require significant technical resources for full accessibility compliance. We provide alternative information sources and supporting documentation.

Third-Party Software Components: Some integrated third-party tools and platforms may have accessibility limitations beyond our immediate control, though we work with vendors to improve accessibility where possible.

Accessibility Improvement Measures

We continuously undertake the following measures:

Regular website reviews using automated and manual testing tools
Training for our development and content teams on accessibility best practices
Integration of accessibility checks into our development process
Collaboration with digital accessibility experts and consultants
User feedback incorporation to improve accessibility features
Regular updates to ensure compliance with evolving standards

Feedback and Contact

Are you experiencing difficulty accessing content on www.sapiens.com or would you like to report an accessibility barrier? We welcome your feedback and will address reported issues as quickly as possible.

Accessibility Contact Information:

Email: info@sapiens.com
Phone: +1-484-342-3000
Contact Form: https://sapiens.com/contact-us/
Mailing Address:
Sapiens International Corporation
Attn: Accessibility Team
395 West Passaic Street, Suite 490
Rochelle Park, NJ 07662, USA

Information to Include in Reports

When reporting accessibility issues, please provide:

The specific URL of the page
Description of the problem or barrier encountered
Assistive technology used (if applicable)
Browser and operating system information
Contact information for follow-up questions

Response Times

We strive to respond to accessibility inquiries within 5 business days. More complex issues may require longer resolution times, but we will keep you informed of our progress and expected timelines.

Enforcement and Complaint Procedures

If you are not satisfied with our response to your accessibility inquiry, you may contact the appropriate authorities depending on your jurisdiction:

United States

U.S. Department of Justice
Civil Rights Division
Disability Rights Section
950 Pennsylvania Avenue, NW
Washington, DC 20530
Website: www.ada.gov

European Union

Contact the relevant national authority for digital accessibility in your country.

Other Jurisdictions

Contact your local disability rights organization or relevant government accessibility office.

Technical Specifications

This website has been developed using the following technologies and practices:

HTML5 with semantic elements, meta tags for responsive design and well-structured heading hierarchies
CSS3 with responsive layout techniques, including Flexbox and CSS custom properties for theme variables
JavaScript (ES6+) and jQuery for interactive components, progressive enhancement and lazy-loading images via the IntersectionObserver API
ARIA roles and attributes for enhanced accessibility and screen-reader support
Modern web standards: ES modules, CSS custom properties, asset minification and bundling, served via a global CDN for optimal performance
SEO best practices: Semantic markup, descriptive meta titles/descriptions, Open Graph tags for social sharing

Compatibility: The website is compatible with current versions of:

Screen readers: JAWS, NVDA, VoiceOver, Dragon NaturallySpeaking
Browsers: Chrome, Firefox, Safari, Edge (latest and previous major versions)
Assistive technologies: Keyboard-only navigation, screen magnifiers
Mobile accessibility features on iOS (Safari) and Android (Chrome): Touch-friendly controls and responsive layouts

Accessibility Assessment

This statement is based on self-assessment as well as external audits conducted by accessibility professionals. We perform regular reviews to ensure continued compliance with WCAG 2.1 Level AA standards.

Last Assessment: February 2025
Assessment Method: Combination of automated tools, manual testing, and user testing
External Validation: Conducted by certified accessibility experts
Testing Tools Used: WAVE, axe DevTools, Lighthouse, manual keyboard testing

Alternative Formats and Assistance

If you need content in an alternative format or require assistance accessing any part of our website, please contact our accessibility team. We can provide:

Large print versions of documents
Electronic text versions of PDF documents
Audio descriptions of visual content
Personal assistance for complex transactions

Ongoing Monitoring

We continuously monitor our website for accessibility issues through:

Automated accessibility scanning tools
Regular manual testing by our development team
User feedback and reports
Periodic third-party accessibility audits
Internal accessibility reviews of new content and features

Training and Awareness

Our commitment to accessibility includes:

Regular training for web developers and content creators
Updates on accessibility best practices and standards
Integration of accessibility considerations in design and development processes
Awareness programs for all staff members

Date of Creation and Updates

Created: July 2, 2025
Last Updated: July 2, 2025
Next Scheduled Review: July 2, 2026

This statement is reviewed and updated regularly to reflect changes to the website and applicable standards. We review this statement at least every 12 months or when substantial changes are made to the website.

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