Cloud Management Services

The full range of cloud management services throughout the project lifecycle

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Peace of Mind

Having all your operations and application management services under one roof means you are free to focus on growing your business

How we do it

  • A holistic view of Sapiens solutions
  • One service manager leveraging one service desk for all Cloud, application, and infra issues 
  • Unified DevOps, security processes, and tools  
  • End-to-end support ensuring top-quality services for software and hosting 
  • Security Management Security operational center 24*7, Encryption and key management, vulnerability management  
  • Annual capacity management, monitoring of system changes, and system performance 
  • Ongoing support and upgrades as per customers’ changing needs  
     

Modernization

Ongoing cloud technology modernization and commitment to continuous service improvement

How we do it

  • Close collaboration with leading cloud providers and periodical architecture updates
  • Examining and analyzing new cloud technologies on an ongoing basis
  • Leveraging best practice and providing periodical technology and process updates developed for customers with the same solution 
  • Fast, low-risk, and low-cost migration to the cloud by moving systems as is with minimal/no changes  
  • Evergreen cloud approach – updating and upgrading cloud capability on an ongoing basis with new service releases 
  • Self-service tools allowing customers to leverage cloud capabilities in real time 
     

Cost Prediction

Ensuring no surprises with long-term cost predictions and cost benefits

How we do it

  • Services are fixed-price engagements with clear envelope parameters
  • The Service Catalogue includes prices for all additional services and can be used upon need to reduce expenses  
    • Annual capacity management review for growth forecast and sizing impact  

Value-Added Cloud Operations Services  

Providing the full range of value-added services 

How we do it

  • Legacy support during transformation 
  • Testing Services including testing automation and User Acceptance Tests
  • Extending cloud services to support non-Sapiens systems 
  • Cloud migration from the customer’s data center to the cloud 

Trusted Partner

With hundreds of customers worldwide, we are fully accountable for putting the customer first

How we do it

  • Hosting 1300+ servers  
  • Supporting more than 200 customers worldwide with their day-to-day cloud operations  
  • Ensuring cloud technology modernization with continuous service improvement 

Complementary Products

Sapiens provides a comprehensive set of solutions to fully automate the insurance landscape.

Application Management Services

Comprehensive application management and application maintenance services

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SLA & Service Management

Sapiens’ cloud and application management services are governed by robust operations

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