6 Digital Transformation Strategies Insurers Should Steal for 2026
Insurers should be designing their transformations mostly around technology, right? Wrong!
The challenge is not just adopting innovative technologies, but orchestrating them into cohesive, customer-centric ecosystems. Sapiens DigitalSuite is at the forefront of this evolution, enabling insurers to modernize operations, personalize experiences, and unlock new business models.
This blog explores the key strategies insurers should embrace in 2026, with a spotlight on how DigitalSuite will empower them to lead the transformation.
The desire to transform is only the beginning…equally important is knowing how to do it. “Steal” the six strategies laid out in this blog post and you’ll hit the new year running!
1. Design Transformation Around Experience, Not Technology
Successful digital transformation begins with experience design, not procurement. According to PwC’s research on customer-centric transformation, “market winners” (those with more successful transformations) tend to emphasize customer-centric design, clear change narratives, and people-focused enablers, DigitalSuite supports this shift with:
- Persona-based portal personalization for agents, customers, and employers
- Journey & Form Composer (JFC) for building intuitive, transactional journeys
- Omnichannel orchestration via Sapiens API Conductor (ACE), ensuring seamless experiences across devices and touchpoints
- By focusing on emotional and behavioral insights, insurers can build trust and loyalty, turning digital tools into meaningful engagement
2. Scale with Multi-Tenant SaaS Architecture
One of the most critical enablers of transformation is scalability. In 2026, DigitalSuite will complete its transition to a multi-tenant SaaS model for both P&C and L&P. This architecture allows insurers to:
- Deploy faster across regions.
- Benefit from shared infrastructure and continuous upgrades
- Reduce operational costs and complexity
This SaaS evolution aligns with Sapiens’ broader cloud-first strategy and positions DigitalSuite as a future-proof platform for global insurers.
3. Make Data the Core of Transformation
Data is the backbone of digital transformation. In 2026, insurers must move beyond dashboards and embrace real-time, AI-powered insights. DigitalSuite is leading this charge with:
- Databricks migration for Sapiens IDITSuite and Life components
- Open Telemetry integration for observability across portals and backend systems
- AI/ML model deployment for claims triage, underwriting risk scoring, and sales propensity
These capabilities guarantee that data is not merely gathered, but effectively leveraged to inform more strategic decisions and achieve improved results.
4. Accelerate Innovation with AI and Automation
AI is not optional. Insurers must deploy AI in 2026 for efficiency and intelligence at scale. DigitalSuite’s roadmap includes:
- A gen AI side panel for contextual intelligence during workflows
- Six embedded AI/ML models across core modules
- Low-code configuration tools for ACE orchestration
These innovations empower insurers to automate routine tasks, personalize interactions, and respond to market changes with agility.
5. Clear Functional Debt and Upgrade Legacy Systems
Transformation ir really as much about cleaning up the past as it is new features. In 2026, DigitalSuite will prioritize:
- Functional debt clearing across modules
- Technical upgrades to align with ReinsuranceMaster and CoreSuite
- Retrofitting integrations with TIA, ReinsurancePro, and AdvantageGo
This will allow insurers to make changes without being restricted by legacy systems or disconnected workflows.
6. Drive Commercial Success Through Strategic GTM
Digital transformation must translate into business impact. Sapiens is launching a refreshed commercial offering for DigitalSuite, including:
- Updated product decks and success metrics
- GTM integration with Microsoft Dynamics AppSource
- Roadshows and enablement for system integrators
These efforts support new logo acquisition, cross-sell campaigns, and regional market expansion, turning transformation into tangible growth.
How DigitalSuite Overcomes Your Challenges
Despite the promise of digital transformation, insurers face real hurdles:
- Resistance to change among employees.
- Unclear IT strategies and misaligned priorities
- Legacy infrastructure and data silos
DigitalSuite helps overcome these challenges by offering:
- A clear, measurable roadmap
- Modular architecture for phased adoption
- Embedded training and support tools
With the right strategy and platform, transformation becomes not just possible, but inevitable.
Strategic Planning for 2026: What Insurers Should Do Now
To prepare for 2026, insurers should:
- Audit their current digital landscape and identify gaps
- Define a transformation vision tied to business goals
- Invest in platforms that scale and adapt, like DigitalSuite
- Engage stakeholders early to build buy-in and momentum
Sapiens offers a comprehensive guide and consulting support to help insurers build and execute their transformation strategy.
Digital transformation in 2026 goes beyond technology to reimagining how insurers operate, engage, and grow. With Sapiens DigitalSuite, insurers gain a partner that understands the complexity of the industry and delivers solutions that are intelligent, scalable, and human-centric.
Let us build the future of insurance, together. Contact us!
