Partners
Outstanding Ecosystem
As part of our constant quest to offer more to our customers, Sapiens is proud to partner with innovative companies that help us expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets and locales.
- Industry challenge
- The Solution
- Business benefits
- Hear from Our Partners
Today’s insurance industry is facing rapid change and heightened customer expectations. This is in addition to the “cost-conscious” customer, who frequently switches carriers. Now more than ever, insurance leaders are seeking transformation, innovation, and reduced expenses.
Sapiens, in partnership with Microsoft, is an extensive technology and go-to-market strategic partnership enabling intelligent insurance and empowering more personalized and enhanced experiences.
- Microsoft Azure is our cloud provider for Sapiens Cloud
- Sapiens & Microsoft – integrated across Microsoft’s portfolio, including Azure, Microsoft 365, Power BI. Roadmap: Dynamics 365
- Sapiens’ solutions are surfacing in the Azure Marketplace
- Sapiens is working closely together with MS product teams
- Industry challenge
- The solution
- Business benefits
Despite significant investments in technology, insurers often struggle to accelerate payment processing time, increase visibility for both the adjuster and claimant, and, ultimately, provide a positive digital payment experience for tech-savvy claimants.
ECHO for Property and Casualty allows one system for automating payment processing, delivery of real-time reconciliation status updates, and making informed decisions with up-to-date payment information. With connectivity to nearly every medical claim clearinghouse, more than 1.6 million providers in our network, and $180B in claims paid in the past 12 months, ECHO enables a seamless workers comp payment program that isn’t available anywhere else in the market. ECHO delivers claimant satisfaction with multiple payment options and automated preferences. Our seamless integration reduces costs, increases efficiencies, and allows simple revenue-sharing opportunities.
- Integration: Empower your team with access to comprehensive digital payment capabilities, including real-time updates, directly within your system
- Automation: Pay claims faster with a solution built to handle insurance companies’ specific use cases and workflows
- Reconciliation: Save valuable time with automated reconciliation, making reconciliation at the group and sub-group level easy and hassle-free
- Flexibility: Provide your team with a flexible, secure application tailored to fit your unique needs, use cases and workflows
- Scalability: Implement a solution designed to scale and grow with your evolving business needs and across lines of business
- Industry challenge
- The solution
- Business benefits
Insurers need to find services that help them prevent damages from occurring and at the same time to become more relevant to their customers
F-Secure provides insurers with a solution to protect and advise their private and small business customers including separate Cyber app (partner branding possible) and also via SDK’s and API’s
- Become more relevant
By including digital security elements protecting your customers’ and their families’ digital moments online and increasing the touchpoints to your customers - Differentiate
Drive sales growth by including complete digital security in your offering to protect your customers’ every digital moment, their identities and their devices - Increase loyalty
Enhance your customers’ experience with engaging services they’ll use not just when there’s a claim, but in their everyday lives and become more relevant to your customer - Reduce insurance claims
With F-Secure award-winning solutions which will prevent majority of threats from happening and clearly decreasing claims and contacts
- Industry challenge
- The solution
- Business benefits
As the insurance industry continues shifting online and carriers adopt instant decisioning, there is a lack of real-time data available to help carriers make instant decisions with confidence and accuracy. There is a need for more data, in real-time, that helps carriers understand the intent of their digital users so they can drive desired outcomes
ForMotiv’s behavioral data science platform runs real-time machine learning models on tens of thousands of digital behavioral data points captured during the digital application process to instantly and accurately predict the intent of the end-user. ForMotiv identifies high-risk users, potential cases of fraud / non-disclosure, window shoppers, high intent buyers, frustrated/confused users and more during the application process, meaning carriers can take action during the user journey to drive a desired outcome. ForMotiv has a suite of products including Data, Analytics/Reporting, Behavioral Signaling, and Real-Time Models
- Identify bottlenecks, dropoff points, high abandonment questions/fields and more to improve the user journey
- Reduce risk exposure without decreasing conversions
- Create smarter Accelerated Underwriting & reduce 3rd party data costs – instantly determine who should be accelerated and who should be further qualified via medical review/fluid test
- After a simple integration, behavioral data can be leveraged across the enterprise and incorporated into existing predictive models
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
Because speed and convenience have altogether redefined what it means to serve consumers, it is time to start building the relationships your customers demand and deserve. However, you cannot simply accept all policy requests or pay out each and every claim. At least not right away. You have to do your research and you have to do it instantaneously. What would your processes look like if you could instantly trust your customers?
Knowing when to trust keeps you in control of your processes – automating as much as possible, while engaging staff in case a further assessment is required. In claims processes, FRISS’s Trust Automation Platform automatically notifies your adjusters which claims to trust and which ones require a deeper expert review to scout for fraud. This improves the experience for the sincere customer, while at the same time fraud risks are identified. This all happens in real-time within IDITSuite using a combination of real-time internal and external data, powerful AI models, network analytics, expert knowledge, text mining, and more.
- Direct bottom line savings
- Real-time claims segmentation enables a frictionless customer experience
- Actionable claim insights
- Instant value, reducing the total cost of ownership
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
Many insurance carriers prioritize speed to market to meet changing customer needs but struggle to develop, file, and implement new products and product changes. While Customer Communications Management (CCM) platforms can help manage communications for these products, few have capabilities to specifically manage the documents required during the product development process.
With GhostDraft, insurers can automate the forms and document lifecycle, from inception to delivery, in one powerful and easy-to-use suite designed for insurance. Now, you get everything you need to get new or updated products to market quickly and streamline all your communication needs in a centralized CCM system that offers research, design, filing, specification, development, review, test, deployment, and implementation tools for the whole organization.
GhostDraft offers a modern, cloud-native suite that is seamlessly integrated with Sapiens to simplify managing communications.
- Drive digital transformation and end-to-end process automation
- Accelerate speed to market
- Deliver superior customer experiences with modern forms
- Get an insurance-designed solution with ISO prebuilt libraries
- Reduce costs with a cloud-native SaaS-priced solution
- Industry challenge
- The solution
- Business benefits
Glia allows companies to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents. With 2-way video communication, your customers can put a face to a name – building greater customer satisfaction and loyalty in the process.
Glia enables companies to acquire more leads and increase online conversions. Companies are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and Co-Browsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers. Intelligently Target Customers – Leverage business logic to reach out to customers who are ready to buy using Overseer, Glia’s proprietary business logic engine. Glia enables companies to better support their customers by injecting more context into the conversation. Through live observation and CoBrowsing, agents are able to see the issues customers are dealing with in real-time – allowing them to provide more personalized service and efficient resolution.
- Provide Superior Support with Digital Customer Service
- Increase Sales with Digital Customer Service
- Leverage co-browse to resolve issues faster
- Industry challenge
- The solution
- Business benefits
Car insurance companies are facing high competition and low margins. To reduce claim losses, insurers must promote safe driving. They also need a better way to price risk, to retain safe drivers and charge higher premiums for ‘risky’ drivers. Usage based insurance is one possible strategy to reduce costs. However, being able to accurately predict the level of risk per driver, provides an additional layer of information for the insurer to set premiums better.
The joint Sapiens and GreenRoad solution enables automotive insurance carriers to secure a new level of risk assessment data about their drivers on a dynamic basis, making it possible for them to provide more competitive, personalized driver insurance premiums, customer-centric services and proactive risk-prevention programs.
- Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
- Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time
- Built-in document preview capability during authoring facilitates a quick turn-around from edit to production
- Industry challenge
- The solution
- Business benefits
Insurance customers largely aren’t engaged with their providers. Meanwhile, increasing competition threatens retention. Insurers need to communicate with customers in a way that won’t be ignored but is also scalable and easy to implement.
Idomoo’s Personalized Video platform lets you build and launch campaigns fast, whether you need 500 videos or 5 million. With real-time rendering, interactivity and cinematic quality, it’s the superior CX your customers deserve. Personalized Video combines the impact of video with the relevance of personalization to create an effective communications medium. It’s proven to increase sales by as much as 8x and cut churn by 37%, all while adding a human touch to the insurer-customer relationship. From acquisition to onboarding to loyalty and more, launch campaigns and get results fast. Modern consumers expect personalized experiences. Why should video be any different?
- Increase retention by reaching out personally and visually at key moments in the customer journey, such as
before a policy renewal - Reduce call center volume with videos that answer questions clearly and personally before your customer picks
up the phone - Put your data to work with personalized offers that drive ROI, and add interactivity to your video to further
boost conversions - Increase customer satisfaction from the start with personalized onboarding videos that increase brand loyalty
long-term - Idomoo’s open platform, which easily scales to millions of videos, saves you time with built-in automation
tools and customizable templates.
- Industry challenge
- The solution
- Business benefits
Reinsurers face the challenge of identifying and financially quantifying cyber risk for a single business and accumulated exposures across their portfolios. Reinsurers lack access to the tools for calculating potential affirmative cyber exposures within cyber policies and silent cyber exposures within other P&C policies, leaving them exposed to unexpected cyber losses.
The joint Sapiens and Kovrr solution delivers transparent, real-time data- driven insights into affirmative and non-affirmative single, accumulated and catastrophic cyber risk exposures. The Kovrr platform is designed to help underwriters, exposure managers and catastrophe modelers better understand, quantify and manage cyber risk by utilizing AI-powered predictive risk models. Kovrr uses customer data from Sapiens and other sources and the underwriting insights can be integrated to the overall underwriting, according to the insurance product.
- Industry challenge
- The solution
- Business benefits
The risk and the exposure to new forms of fraud is increasing. The innovation and digitalisation disrupting the insurance industry creates new opportunities for carriers but also for fraudsters. Insurance fraud undermines the capital needed to pay genuine claims and is an additional tax on every policyholder.
Fighting fraud is Kube Partners’ primary mission. We work for the greater good, and with our anti-fraud platform Detector, we will reinforce this fight at a global level.
Developed with the contribution of experienced claims handlers, Detector is an advanced cloud-based software platform to provide end-to-end fraud detection and to empower experts to make the right decisions. Our customers have enjoyed a 400% improvement in the number of cases successfully investigated and a 300% improvement in fraud detection efficiency. With our fast implementation path, insurers can go live in as little as 4 to 6 weeks and the initial investment is fully repaid in just a few months with a 10X return on investment.
- Accurate scoring, minimise false positives
- Acceleration of the settlement process for genuine claims
- Full automation: Detector claim scoring and investigation workflow ensures cost and productivity monitoring
- Easy-to-use SaaS platform: intuitive, self-explanatory and simple-to-use and integrates with company’s system, Detector provides real-time proof of fraud
- Multiple lines of business supported (motor, property, health, travel, general liability, personal accident, pets)
- Industry challenge
- The solution
- Business benefits
Consumers expect instant experiences anywhere and everywhere but especially on their mobile phones. Sales processes that involve paper forms slow down sales and renewals cycles causing potential customers to drop out and turn to more digital-savvy competitors. Slow claim cycle-times also inflate claims costs, cause customer frustration and churn. You need to deliver the instant digital experiences consumers expect or risk losing business to the competition
The joint Sapiens and Lightico solution enables insurers to complete entire customer-facing processes in real time by streamlining, digitizing and automating interactions. With Lightico, businesses can instantly collect customer documents, eSignatures, eForms, payments and consent to disclosures, plus confirm policy terms and verify ID, even on their mobile phones
- Decrease the time and costs associated with the claims process
- Increase the speed of payment on overdue accounts
- Decrease inbound call volumes
- Improve the overall customer experience
- Offer choice and Opt-In and preference management
- Be up and running and see significant results within 90 days
- Industry Problem
- The Solution
- Business Benefits
- Only 30% of underwriters’ time is spent on underwriting; the rest is lost to admin and sales tasks. (Risk & Insurance)
- Half of business insurance submissions are misclassified, leading to premium leakage and inefficiency.
- 40% of small businesses are under-insured; (Hiscox Small Business Report)
- 25-30% of small/mid-market risks are declined due to poor appetite matching. (Ivans Survey 2024)
LinqConnect – “Where data becomes decisions”
- Instantly provides accurate business classification—over 1,100 classes—via a single API call.
- AI-driven insights deliver 92% classification accuracy (vs. 70-75% industry norm) and over 200 attributes per business.
- Automates appetite matching, renewals monitoring, and coverage identification for underwriters.
- Enables underwriters to spend more time evaluating risks that they want
- Reduces premium leakage and helps identify additional coverages
- Transforms fragmented carrier filing data into actionable intelligence that enables precise business-to-carrier matching and appetite enforcement.
- Reduces integration burden by replacing fragmented third-party data feeds