Saas/Cloud
Focus on insurance. Let Sapiens handle the rest. World-class cloud and SaaS experience.
With over 160 cloud customers, our platform is supported by 4 global support centers and a dedicated team of 200 professionals holding more than 120 certifications.
Sapiens’ cloud services are built on Azure and strengthened by our strategic partnership with Microsoft, ensuring robust and reliable solutions for our clients.
Our 24/7 service desk ensures that assistance is always available, maintaining an impressive 99.5% availability.
Unlock the full value of the cloud.
Optimized Costs, Greater Scalability & Efficiency
Shift labor-intensive processes (like analytics, testing, archiving) to the cloud
Reduce processing time for actuarial and storage workloads
Benefit from pay-per-use flexibility and reduced IT overhead
Leverage global data centers with high-performance infrastructure and lower latency
Instantly scale resources up or down to meet your business demands—only pay for what you use, when you use it.
Enterprise-Grade Security & Business Continuity
Real-time protection backed by top-tier global cloud providers
Advanced security investments to protect your customers’ data and ensure regulatory compliance
Continuous Innovation
Enable agility with faster deployment of new functions—no complex upgrade cycles
Keep your systems modern, efficient, and future-ready
- Core Product Services
- Cloud Management Services
- Application Management Services
- Service Governance
- Security & Privacy
Core Product
Services
The Core-Product Services include Sapiens’ product license, standard support and maintenance for Sapiens’ core product, and core upgrades.
Standard maintenance and support service includes:
- Service-desk during business hours
- Corrective maintenance, including incident management and defect-handling processes for the core products based on Sapiens’ incident-management procedure
- Adaptations to new versions of infrastructure components (databases, operating systems, browsers, etc.)
- Basic SLAs (see Service Governance)
Core upgrade – implementation of the core product upgrade
Cloud Management
Services
Cloud management services are provided on top of the Core product services and cover all aspects of the cloud’s production IT operations, supporting environment infrastructure, and end-to-end IT services.
Cloud Vendor Management
This service covers the engagement with the cloud provider for the provisioning and ongoing maintenance of the customer’s environments in the defined cloud architecture.
Environment Management
Sapiens Cloud Services team installs, configures, and monitors all cloud components that are part of the hosted solution, and provides ongoing maintenance for all hosted environments, including security, OS patching, and tuning of system parameters.
Monitoring Management
Sapiens sets up and maintains a comprehensive monitoring and control service providing 24×7 insights into the environments, ensuring high-level availability and a proactive approach. This monitoring array is updated and fine-tuned as needed based on changes and events in the environments.
Database Management
Monitoring services and data availability/recovery options, including:
- Ongoing database health checks and maintenance
- Troubleshooting and assistance with incident management
- Identification of database bottlenecks
- Assistance with SQL query performance optimization
Backup Management
This service covers the design, deployment, management, and status tracking of a backup service for the servers in the hosted environments. It tracks the status of backups daily and enables service restoration in case of data loss.
Deployment Management
Includes the deployment and installation of operating system patches, security patches, and application releases (minor, major, patches). Deployments are automated, first rolling out in a lower environment for testing before being securely and efficiently installed—minimizing time investment and reducing human error.
Disaster Recovery (DR) Management
The DR service consists of the design, deployment and management of a disaster-recovery service for the production environment. It includes the full configuration of a DR environment, status tracking, and an annual DR test.
Capacity Management
The service assesses requirements for new capacity and their impact when adding, removing, or modifying infrastructure or functionality, or when there are expected changes in user behavior.
Security Management
Security management is provided by the Sapiens Security Operational Center (SOC). The SOC studies and responds to every incident in the environments including, among others:
- Detection of and response to any type of malicious or suspicious activities
- 24/7 monitoring of security events
- Periodic operating systems and third-party vulnerabilities scanning and remediation
- Encryption key management
- Annual penetration test
Application Management
Services
Application management services include the core, country and customer layers of deployed solutions. It provides support for all aspects of the day-to-day operations of the applications to support business and regulatory demands. It includes the following services:
Application Operations
- Batch Cycle Management scheduling, running and monitoring periodical batches of Sapiens’ solutions
- Proactive application performance monitoring – identification of trends and negative behavior of the applications before they affect users
Application Maintenance
This service includes application maintenance services as needed, depending on incidents, monitored events, and planned activities. Services include: ·
- Investigation and analysis of application issues
- Fixes and workarounds for application incidents
- Application consultation and support services
Application Changes
Application changes include enhancements to Sapiens’ solutions based on customers’ changing business needs and regulatory requirements.
Service
Governance
Comprehensive, ITIL-Based Support
Sapiens delivers a holistic support model built on ITIL best practices, leveraging industry-leading tools and resources to maximize service effectiveness.
Efficient Event Handling & Workflow Automation
Our proven process and workflow methodology ensures fast, consistent responses to customer requests, minimizing disruption and maximizing productivity.
Tailored Governance Aligned to Your Needs
Service governance is aligned with each customer during onboarding, ensuring compliance with specific operational and regulatory requirements.
Agile & Value-Driven Service Delivery
The Sapiens Cloud Services (SCS) model integrates ITIL principles, agile delivery, and automation to deliver continuous business value.
End-to-End Service Management
From strategy and design to transition and operation, we ensure best-in-class incident, problem, and request management through robust processes and advanced tooling.
Continuous Service Improvement
We’re committed to being a true business partner, driving ongoing improvements and measuring service quality to consistently raise the bar.
Supporting Global Standards and Regulatory Requirements:
- ISO 27001 – Information Security Management
- ISO 27017 – Information Technology – Security Techniques – Code of practice for information security controls based on ISO/IEC 27002 for cloud services
- ISO 27017 – Cloud Security
- ISO 22301 – Business Continuity Management
- GDPR and ePrivacy (PR) as per EU regulations
- Compliance with the Digital Operational Resilience Act (DORA)
- SOC 1 Type 1 & 2 – Ensures transparency in control design, risk mitigation, security, and process integrity.
- SOC 2 Type 2 – Confirms adherence to the five trust principles: Security, Availability, Confidentiality, Privacy, and Integrity.
- NYCRR 500 for cybersecurity and risk profiles
- California Consumer Privacy Act for personal information privacy and safeguarding
- Numerous certifications by MS Azure and similar providers
Security
& Privacy
Sapiens Insurance Platform ensures proactive security operations and provides guidance and support for all security products – from communications solutions to information security and cyber solutions.
24/7 Security Monitoring & SecOps
Continuous threat detection and incident response powered by the Sapiens Security Operations Center (SOC).
Regulatory & Cybersecurity Compliance
Adherence to global standards including GDPR, ISO 27001, and industry best practices.
End-to-End Protection Across Key Domains:
- Physical Security & Business Continuity – Safeguard critical infrastructure and ensure resilience
- Data Security – Prevent data leakage and ensure confidentiality
- Application Security – Enforce secure development and deployment practices
- Endpoint Security & Encryption – Protect devices and data in motion
- Network & Transport Security – Secure internal communications and system interactions
- Perimeter Security – Defend external-facing services and cloud environments
Advanced Threat Response & Risk Management by Sapiens Security Operational Center (SOC):
- Detection of and response to any type of malicious or suspicious activities
- 24/7 monitoring of security events
- Periodic operating systems and third-party vulnerabilities scanning and remediation
- Encryption key management
- Annual penetration tests