Webinar: Transform Customer Experiences with Data & AI
Engage your customers for life with personalised experiences through tailored coverage plans.
By utilising data analytics & AI, life & pensions insurers can entice, engage, and retain customers as their needs evolve throughout life’s journey. Crucially, providing personalised customer experiences can increase revenue by 40%.
Watch this insightful webinar and discover how to leverage data & AI to create personalised and differentiated customer experiences, a key driver of customer retention and profitability.
Topics We Covered
Holistic Customer View: Build a 360-degree customer view to better tailor products and services.
AI-Powered Analytics: Leverage AI to identify crucial customer characteristics like churn risk, customer lifetime value, and propensity to buy.
Advanced Integration: Embed data & AI capabilities at scale and mitigate risks.
Customer-Centricity: Deliver personalised customer experiences across the customer life-cycle.
Speakers
Director, Insurance Practice, Sapiens
Stuart Hayman currently serves as a Business Consultant for Sapiens Insurance Practice and is a successful executive with over 25 years of experience in Life and Pensions. His most recent roles have focused on sales and business development, new contract negotiation and solution design.
Ankush Koul
Data Insurance Practice Director, Sapiens
Ankush Koul leads the Data Practice at Sapiens, where he oversees Data & AI product strategy and advises clients on their data strategy and business case development. With over 20 years of experience in Data & Analytics advisory & implementation services, Ankush has worked with a variety of organisations, including PicsArt, Oracle Financial Services, Cognizant, Capgemini, and D&G Insurance, among others.
