Partners
Outstanding Ecosystem
As part of our constant quest to offer more to our customers, Sapiens is proud to partner with innovative companies that help us expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets and locales.
- Industry challenge
- The Solution
- Business benefits
- Hear from Our Partners
Today’s insurance industry is facing rapid change and heightened customer expectations. This is in addition to the “cost-conscious” customer, who frequently switches carriers. Now more than ever, insurance leaders are seeking transformation, innovation, and reduced expenses.
Sapiens, in partnership with Microsoft, is an extensive technology and go-to-market strategic partnership enabling intelligent insurance and empowering more personalized and enhanced experiences. Learn more about the partnership between Microsoft and Sapiens IDITSuite for P&C.
- Microsoft Azure is our cloud provider for Sapiens Cloud
- Sapiens & Microsoft – integrated across Microsoft’s portfolio, including Azure, Microsoft 365, Power BI. Roadmap: Dynamics 365
- Sapiens’ solutions are surfacing in the Azure Marketplace
- Sapiens is working closely together with MS product teams
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
Property and Casualty insurance companies and claims adjusters need location data to exactly identify the structure they’re insuring. An address alone is insufficient for risk analysis. Many insurance companies struggle with large mapping providers that may only deliver a street front and sometimes not even the correct address. These errors lead to lost business, higher loss runs, and adjusters dispatched to incorrect locations.
- Carriers improve their loss ratio with accurate risk analysis with Smarty’s US Rooftop Geocoding
- Claims adjusters expedite First Notice of Loss (FNOL) and arrive at the right location with Smarty’s US Address Autocomplete
- Insurance agencies get more quotes and online conversions with Smarty’s US Address Autocomplete
- Industry Challenge
- The Solution
- Business Benefits
- Hear from our Partners
Insurance operations teams spend hours manually extracting data from complex documents—loss runs, SOVs, claims files, emails, financial statements. Traditional OCR fails on unstructured formats. Rule-based systems break with every exception. And blackbox AI creates compliance concerns that underwriters can’t afford. The result? Processing bottlenecks that delay decisions, inflate costs, and limit portfolio growth.
SortSpoke’s explainable AI extracts structured data from any document format—no templates required. Whether it’s a complex loss run, a broker email, or a non-standard SOV, our platform handles it instantly while keeping your team in control. Unlike blackbox solutions, every extracted data point is traceable back to the source document. Your underwriters validate and approve the data, maintaining compliance while reducing document review time by 80%. The AI learns from their feedback, getting smarter with every submission. The result: faster processing, complete transparency, and continuous improveme
- 5X Faster Processing – Reduce document review time by 80% while maintaining 100% accuracy through human validation
- No Template Setup – Process any document format immediately, from standardized ACORD forms to complex, unstructured loss runs
- Seamless PolicyPro Integration – Deploy in weeks with minimal IT effort and zero disruption to existing workflows
- Complete Audit Trail – Every data point is explainable and traceable for regulatory compliance and underwriting confidence
- Continuous Learning – AI accuracy improves automatically as your underwriters validate extractions and provide feedback
- Scale Without Headcount – Handle portfolio growth and submission spikes without adding operations staff
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
Digital disruption in today’s Insurance Industry has forced many companies to rethink traditional business models and processes. Due to the rise of mobile smartphones, tablets, apps, cloud computing capabilities, and privacy and security concerns, consumer expectations have shifted towards a need for communication, payment and information immediacy and safety. It is now time for insurers to evolve and harness this digital shift in order to attract and retain new and old customers.
Sapiens and SPLICE Software partner to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers, that are automated through Sapiens property & casualty, and life, pension & annuities platforms. This partnership enriches the customer experience and gives insurers more direct control of their customer relationships, drives engagement, increases loyalty and operational savings.
- Decrease the time and costs associated with the claims process
- Increase the speed of payment on overdue accounts
- Decrease inbound call volumes
- Gather customer feedback with surveys at different customer
touchpoints - Improve the overall customer experience
- Offer choice and Opt-In and preference management
- Be up and running and see significant results within 90 days
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
In competitive marketplaces, the need to identify and underwrite profitable risks and portfolios for sustainable top and bottom line growth becomes ever more critical for results and shareholder return. Underwriting inefficiencies, quality of data and fragmented data sources puts even more pressure on operational expenses and costs of acquisition, whilst the challenge of ESG within portfolios and at point of risk assessment is increasingly under scrutiny.
Commercial Insurance Insights, which runs on on Swiss Re plug-and-plug analytics platform Impact+, brings together P&C risk information and market insights covering over 100 million SME and Mid-Market companies globally, that can be accessed seamlessly via APIs with the data embedded with Sapiens’ underwriting workbench. Insights modules include Market Insights, Man-made and NatCat, Liability and Sustainability risk insights.
- Identify the most attractive target segments in granular industry and client level
- Extensive risk assessment with integrated Swiss Re risk models
- Sustainability risk assessment
- Portfolio data integration and benchmarking
- Single risk evaluation on fingertips
- Automatic due diligence on company evaluation
- Industry challenge
- The solution
- Business benefits
Modern insurance companies are built on enterprise software. Technology adoption challenges with insurance applications and frequently changing rules and regulations significantly impact productivity and processing policies or claims errors. This results in higher-than-planned operational costs & low technology returns for insurers. Insurance companies also face challenges like:
● A lack of self-service experiences for agents & customers, resulting in a loss of productivity and higher support volumes.
● Slow, ineffective management of changes in internal processes, rules, and external regulations leading to errors.
● High employee churn that requires focused agent training experiences.
Insurance applications click better with Whatfix. Whatfix is the AI-native Digital Adoption Platform built for the modern insurance enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes like faster quoting, accurate claims processing and reduced training costs.
- Accelerated time-to-proficiency for new insurance agents and policyholders with hands-on training
experiences - Maximize insurance technology ROI by achieving optimal end-user adoption
- Easily facilitate change
- Defect support issues and enable end-users with on-demand self-service experiences
- Reduction in insurance technology training costs
- Track and analyze end-user behavior to identify areas of improvement and optimize workflows
- Industry challenge
- The solution
- Business benefits
Pricing sophistication and agility is increasingly key to success in personal and commercial lines insurance. Insurers often need the ability to deploy rates and algorithms in real time, to test their performance against strategic objectives and to deploy at scale, all within a tightly governed process. They also need to exploit the benefits of machine learning models in the pricing process, from rate calculations, to demand and retention models, and be 100% sure that deployed rates are exactly what they had planned.
Radar enables prices, rules, adjustments, scores and other metrics to be developed and deployed 100% accurately, directly to a rating system and calculated in real time. In markets where regulation permits, this can include policy or risk-level optimisation.
- Pricing sophistication, permitting both simple and highly complex pricing methodologies
- Rapid reaction to market developments
- System scalability that can cope with hundreds of millions of quotes per year
- Protection of robust audit and governance controls
- Direct and error-free rate deployment