Keeping up with the customer, enabling a 21st Century operational model.

The operational implications of a shift from product centricity to customer centricity.

Working in partnership with The Insurance Network (TIN), Sapiens ran a survey of digital leaders identifying the main drivers transforming insurance operations in the current business environment – and some of the key challenges. This report explores and analyses the results of that survey, but also references discussions at a recent virtual round table on ‘enabling a digital insurance operating model. The session was attended by a cross section of the industry, with general insurance, the Lloyd’s and London markets, life, health and protection insurance all represented.