Decision Based Claims Modeling and Execution
The claims experience has the highest impact on customer relationships, setting expectations for risk protection and quality of service. Hiscox differentiates its claims capability by embracing a philosophy of “human when it matters and digital when it counts.”
Sapiens is proud to acknowledge Hiscox on being recognized as a ‘Model Insurer’ by Celent, in recognition of its successful efforts to create a streamlined omnichannel claims experience that balances the need for automation with the human touch.
The results are impressive with increased customer satisfaction, increased Day 1 settlements and newly empowered business analysts that develop and deploy 90% of changes with zero IT involvement.