ClaimsMaster

Delivers intelligent, rules-driven workflows powered by AI-driven insights to enable seamless claim assignment and straight-through processing, significantly reducing cycle times and unlocking new opportunities for growth.

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A house and a car symbolize protection against property and casualty damages.
A house and a car symbolize protection against property and casualty damages.

Sapiens ClaimsMaster is ranked by Celent as the most feature-rich claims software on the market including straight-through processing of all major lines. It has a highly intuitive, configurable user interface that empowers effortless multi-tasking and fully automates time-consuming and highly complex claims decision-making, creating efficiencies and opportunities. ClaimsMaster is a bighly flexible and configurable solution enabling insurers to meet rapidly evolving needs and expectations without coding.

  • User Focus
  • Automated Decisioning
  • Digital First

User Focus

A highly intuitive, configurable user interface that empowers effortless multi-tasking, while ensuring absolute data integrity and eliminating any risk of data loss. 

Benefits:

  • Incorporate a full gamut of communication tools to ensure responsive customer support
  • Drive workflow & messaging across adjusters, managers, policyholders, and claimants
  • Seamlessly integrate with third-party ecosystems via APIs

Automated Decisioning

Fully automates time-consuming and highly complex claims decision-making, creating efficiencies and opportunities. Advanced AI algorithms enable predictive analytics to expedite claim resolutions and reduce manual interventions. 

Benefits:

  • Directly trigger tasks to the right contacts at the right time
  • Use a combination of rules and workflow
  • Supports role-based and straight-through processing

Digital First

Highly flexible and configurable solution enabling insurers to meet rapidly evolving needs and expectations without coding.

Benefits:

  • Incorporate service-oriented, configurable architecture
  • Full metadata and rules options
  • Pre-integrated with DigitalSuite

Transformational Products

Sapiens provides a comprehensive set of solutions to fully automate the insurance landscape.

IDITSuite

AI powered, end-to-end insurance software powering customer acquisition, billing, finance, claims and renewal

PolicyMaster

Comprehensive policy lifecycle support system, enabling agents, underwriters and customers to quote, issue and administer policies

BillingMaster

An enterprise solution that integrates with third-party systems and data repositories managing entire billing requirements

DigitalSuite

Transform your insurance operations with seamless digital experiences to achieve a fully digital engagement experience

Customer Stories

Xcelent Award for P&C EMEA, IDITSuite

“This year’s customer feedback reflects Sapiens’ growth from new digital offering to an established vendor across EMEA and APAC, dealing with the difficult challenges of not leaving customers behind while growing the product set.”

Industry Recognition

Celent Claims Vendor Systems Report 2024
ClaimsMaster
Luminary "comprehensive, flexible, and highly automated P&C claims management solution"