Excellence in Customer Experience
Built with a focus on the customer of today and tomorrow, embedded with e-commerce roots and design principles, a new way of delivering customer engagement
How we do it
- Ready-made Persona Focused Apps
- Reusable design system components to enhance brand and customer centricity
- Future eye on trends and best practices in direct-to-consumer
Meet all Your Customers’ Needs…
Ensuring that customers have the right processes available to address all their insurance needs online, invaluable in today’s business climate
How we do it
- Pre-built journeys focusing on your customer
- Out-of-the-box content tailored to customers to meet their growing demands
- Create internal efficiencies and save on costs by providing your customer with self-sufficiency
… And When They Need You
Available 24/7/365 to your customers who are balancing home, work and family-life, with an “every-channel” approach that powers you to deliver customer excellence, consistency and autonomy
How we do it
- Born in the cloud, providing built in reliability, scalability and visibility
- Chatbots and live chatting capabilities complement today’s dynamic portals
- Communication options such as email, Facebook Messenger and WhatsApp
Enrich, Personalize, and Tailor
Using third-party data sources as well as Sapiens Business Intelligence and Advanced Analytics pre-integration to achieve a new generation of experience
How we do it
- Offer upsell, cross-sell, personalized content enhanced with third party sources
- Out-of-the-box content for re-use and speed to market
- Pre-integrated with Sapiens Business Intelligence
Complementary Products
Sapiens provides a comprehensive set of solutions to fully automate the insurance landscape.
AgentConnect
A modular, highly innovative portal solution empowering agents with full lifecycle enablement including pipeline, sales, and customer service
API Conductor
A solution for agents, customers and partners to synchronize data from core and backend systems and tap into ecosystem innovation
BotConnect & LiveConnect
A dynamic duo revolutionizing engagement on customers’ channel of choice while optimizing operational efficiencies
Journey & Form Composer
Improve your customer journey quickly and easily with seamless integration of new, advanced solutions and digitized paperwork