CustomerConnect

Our persona-based dynamic portal, focused on delivering modern design combined with decades of industry expertise in innovative insurance solutions your customers will love

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Excellence in Customer Experience

Built with a focus on the customer of today and tomorrow, embedded with e-commerce roots and design principles, a new way of delivering customer engagement

How we do it

  • Ready-made Persona Focused Apps
  • Reusable design system components to enhance brand and customer centricity
  • Future eye on trends and best practices in direct-to-consumer

Meet all Your Customers’ Needs…

Ensuring that customers have the right processes available to address all their insurance needs online, invaluable in today’s business climate

How we do it

  • Pre-built journeys focusing on your customer
  • Out-of-the-box content tailored to customers to meet their growing demands
  • Create internal efficiencies and save on costs by providing your customer with self-sufficiency

… And When They Need You

Available 24/7/365 to your customers who are balancing home, work and family-life, with an “every-channel” approach that powers you to deliver customer excellence, consistency and autonomy

How we do it

  • Born in the cloud, providing built in reliability, scalability and visibility
  • Chatbots and live chatting capabilities complement today’s dynamic portals
  • Communication options such as email, Facebook Messenger and WhatsApp

Enrich, Personalize, and Tailor

Using third-party data sources as well as Sapiens Business Intelligence and Advanced Analytics pre-integration to achieve a new generation of experience

How we do it

  • Offer upsell, cross-sell, personalized content enhanced with third party sources
  • Out-of-the-box content for re-use and speed to market
  • Pre-integrated with Sapiens Business Intelligence

Complementary Products

Sapiens provides a comprehensive set of solutions to fully automate the insurance landscape.

AgentConnect

A modular, highly innovative portal solution empowering agents with full lifecycle enablement including pipeline, sales, and customer service

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API Conductor

A solution for agents, customers and partners to synchronize data from core and backend systems and tap into ecosystem innovation

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BotConnect & LiveConnect

A dynamic duo revolutionizing engagement on customers’ channel of choice while optimizing operational efficiencies

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Journey & Form Composer

Improve your customer journey quickly and easily with seamless integration of new, advanced solutions and digitized paperwork

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