Application Management Services

Comprehensive application management and application maintenance services

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End-to-End Application Operations

Managing all application operations of batch cycles for Sapiens solutions

How we do it

  • Scheduling, running, and monitoring of Sapiens’ solutions periodical batches 
  • Application monitoring to identify applications’ negative behavior trends before it affects users
  • Covering application changes and enhancements of the Sapiens solution as per changing business needs and changing regulatory requirements 
  • Close collaboration with our customers to address any new requirements or needed upgrades 
  • Ongoing adaptations to new versions of infrastructure components (DB, OS, browsers etc.) 

Solid Application Maintenance Agreement

Ensuring ongoing application maintenance with Service Desk during business hours and response time SLA

How we do it

  • Core product corrective maintenance defect management, defect handling processes, resolution
  • Annual entitlement for new major product versions
  • Adaptations to new versions of infrastructure components DB, OS, browsers, etc.

Added-value Services

Offering additional application maintenance services to ensure seamless operations

How we do it

  • Customer layer/components defect handling 
  • Investigation and analysis, fixes and workarounds, consultation, and support 
  • Extended “Service Window” and SLAs 

User Acceptance Testing

Leading all testing responsibilities for fixes, changes, and workarounds up to UAT and production deployment. Sapiens can also manage UAT while the promotion decision stays with the customer

How we do it

  • Conducting workshops with business SMEs to gain an understanding of the customer’s business processes and end-user journeys 
  • Compilation and review of existing test cases with the customer 
  • Creating and executing BAU test cases using ATS methodology
  • Executing ongoing tests and providing test results and insights 
  • Ongoing maintenance of Regression pack and adding new functional tests as required 

Complementary Products

Sapiens provides a comprehensive set of services to fully cover the cloud landscape.

SLA & Service Management

Sapiens cloud and application management services are governed by robust operations

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Cloud Management Services

Providing the full range of cloud services throughout the project lifecycle

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