Operability & Security

One toolset for configuration, upgrade, security and operations

Comprehensive Security Capabilities

Security is at the core of the Sapiens Insurance Platform and is integrated with every operational process. The security capabilities include:

  • A user-friendly and intuitive wizard to set up system-level, team-level, and user-level security profiles
  • Enable administrators to change security settings instantly and flexibly
  • Authentication based on SSO and third-party identity providers
  • User authorizations are structured into roles aligned with core insurance processes
  • Users granted permissions tailored to their actions and data access at a granular level
  • Full audit trail and traceability of all user activities/actions
  • Enable insurers to comply with regulations such as General Data Protection Regulation (GDPR)

Enhance Operational Efficiency

The Platform’s no-code/low-code configuration tools offer robust capabilities designed to enhance operational efficiency.

With these tools, you can quickly install and deploy pre-built business solution packages tailored to your business needs. The Platform allows for comprehensive configuration of every aspect of your business, ensuring that it aligns with your specific operational requirements without extensive coding.

It intelligently separates core functionalities from customizations, facilitating seamless upgrades and minimizing disruptions.

Additionally, the tools enable you to manage the entire configuration deployment lifecycle and efficiently publish content packages, streamlining your processes and keeping your business agile.

Advanced Monitoring Tools

The Sapiens Insurance Platform includes monitoring tools to address the following domains:

  • Observability and performance monitoring using tools such as Elastic APM, Fluentd, Kibana, open telemetry and more
  • Infrastructure monitoring to provide insights into all the components of the system, including CPU, memory, locks, disk space, database, JVMs and garbage collection
  • Availability monitoring for ensuring the system is up and accessible
  • Security monitoring and analysis of the network traffic, endpoints, cloud resources and user behavior to detect and analyze anomalies
  • Core product monitoring of the performance of the key functions of the core product
  • Service and batch monitoring

Platform Capabilities

The Sapiens Insurance Platform is built on key technological themes that serve as the foundational pillars for developing all our business solutions.

  • Digital Engagement

    Dynamic, persona-based for all lines of business empower vendors, agents, brokers, employers and administrators to provide premium user experiences across all digital channels.

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  • Data, AI & Analytics

    Robust data analytics suite that leverages AI and ML and empowers insurers to gain a holistic view of their business, operationalize insights, and make data-driven decisions.

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  • SaaS/Cloud

    Provide the full breadth of cloud services, including continuous updates, effortless scalability, and comprehensive cloud management​.

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  • Integration & Openness

    Configurable integration layer that enables the platform solutions to integrate to any customer's ecosystem and/or third-party system.

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  • Automation & AI

    Use AI, ML and GenAI to drive new levels of automation, insight, and innovation.

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