Partners

Industry challenge

One of the greatest challenges facing organisations is working to embed regulatory compliance within insurance supply chains. This is a highly complex environment that can absorb teams as they wade through repetitive and time-consuming tasks. While a significant resource burden, failure threatens cost, efficiency and reputational impacts.

The solution

The joint Sapiens and Albany Group solution brings the ability to channel complex workflows and supplier management into a single, simple to implement and easy to use platform. Suppliers include third party admin (TPA), claims adjusters and experts, lawyers, underwriting brokers and even IT contractors. They also include contractors such as plumbers, builders, car mechanics and repair shops. Conect™ automates, streamlines and makes sense of supply chain complexity — to embed oversight, confidence and compliance. Integration of Conect™ with Sapiens core systems provides end-to-end performance, regulatory and operational control of supply chains, so that third party providers access to the insurer systems is according to their status in the Albany Group system. Code-free, Conect™ is rapidly deployable, customisable and scalable within departments, throughout companies and across markets.

Business benefits

•  CONTROL – Risk intelligence technology that puts you in control — to save time, reduce costs and automate regulatory compliance
•  INSIGHT- Harness trusted data, cross-sector expertise and intelligent analysis for complete oversight, performance management and audit of your supply chain
• SIMPLICITY – Code-free configuration and intuitive screens ensure that Conect™ simplifies the most complex processes

Industry challenge

With more than 71% of the global deaths (according to WHO.org) caused by preventable disease, the Insurance industry wishes to move from being a claims payer to a lifetime wellbeing partner, helping people achieve and maintain better health and wellness levels, while better assessing risk and providing preventive, personalized services, at lower costs.

The solution

As a B2B company, Binah.ai provides the Insurance industry with an AI-powered, 100% software solution (SDK) they can easily integrate into their app or workflows to allow clients monitor health parameters, just by looking at the camera of a smartphone, tablet or laptop camera – anytime they need, anywhere they are, in only one minute. End-users are able to extract a wide range of health parameters such as blood pressure, heart rate, heart rate variability, oxygen saturation, respiration rate, mental stress, relaxing ability and more, and share this important health data with their insurers so they can better support their care, wellness and health improvement efforts.

Business benefits

• Enhance wellness programs success using members’ objective health data
• Streamline and empower underwriting and STP with remote, real-time health and wellness monitoring
• Better assess risk and increase prevention
• Lower operational costs (no need for wearables, less human time spent on health assessments)

Industry challenge

Consistent, timely communications is key when it comes to building lasting relationships with customers that help build your brand and grow your business. But maintaining a customer communications system that isn’t built with the user in mind can be expensive and time-consuming. The result can mean long turn-around times that limit your team’s responsiveness, and a technical burden to your IT staff that is costly and inefficient.

The solution

Cincom Eloquence is a customer communications management (CCM) solution that gives you the tools to design, deploy and deliver documents in a way that is flexible and user-centric. With Eloquence, you can say goodbye to manual data entry and tedious management processes—and say hello to cost savings and compliance with confidence.
Cincom Eloquence’s user-friendly design helps streamline customer communications processes across your entire enterprise—minimizing compliance risks, reducing operating costs, increasing speed to market and protecting your brand image.

Business benefits

• Deliver a consistent brand image to customers and partners
• Accelerate productivity: cut document production time by 90%
• Ensure communication compliance to address internal policies and external requirements
• Optimize legacy investments by integrating with existing business platforms and applications
• Deliver an enterprise-wide solution to meet the needs of the entire organization

Industry challenge

As the insurance industry continues shifting online and carriers adopt instant decisioning, there is a lack of real-time data available to help carriers make instant decisions with confidence and accuracy. There is a need for more data, in real-time, that helps carriers understand the intent of their digital users so they can drive desired outcomes

The solution

ForMotiv’s behavioral data science platform runs real-time machine learning models on tens of thousands of digital behavioral data points captured during the digital application process to instantly and accurately predict the intent of the end-user. ForMotiv identifies high-risk users, potential cases of fraud / non-disclosure, window shoppers, high intent buyers, frustrated/confused users and more during the application process, meaning carriers can take action during the user journey to drive a desired outcome. ForMotiv has a suite of products including Data, Analytics/Reporting, Behavioral Signaling, and Real-Time Models

Business benefits

• Identify bottlenecks, dropoff points, high abandonment questions/fields and more to improve the user journey
• Reduce risk exposure without decreasing conversions
• Create smarter Accelerated Underwriting & reduce 3rd party data costs – instantly determine who should be accelerated and who should be further qualified via medical review/fluid test
• After a simple integration, behavioral data can be leveraged across the enterprise and incorporated into existing predictive models

Industry challenge

Insurance is complicated. This complexity results in policyholder and claim rep frustrations, higher costs and risks for all parties.

The solution

Hi Marley helps carriers achieve success across the most important dimensions in insurance, streamlining complexity and easing customer and employee churn.

Business benefits

• An Elevated Policyholder Experience – Policyholders are delighted to communicate in the ways that work best for them. The continual stream of timely communication manages
  expectations and builds trust and loyalty to improve customer satisfaction and retention.
• A Better Employee Experience – Claims adjusters’ jobs become easier, allowing them to focus on the most important tasks, while building better policyholder relationships. Hi
  Marley’s Coaching capabilities reward and encourage positive behavior and best practices, improving job satisfaction.
• Improved Financial Results – Streamlined communication and enhanced collaboration allow carriers to see financial savings with reduced cycle times, improved productivity and
  increased customer retention. Results are measurable with analytics and expert reporting features.

Industry challenge

Insurance customers largely aren’t engaged with their providers. Meanwhile, increasing competition threatens retention. Insurers need to communicate with customers in a way that won’t be ignored but is also scalable and easy to implement.

The solution

Idomoo’s Personalized Video platform lets you build and launch campaigns fast, whether you need 500 videos or 5 million. With real-time rendering, interactivity and cinematic quality, it’s the superior CX your customers deserve. Personalized Video combines the impact of video with the relevance of personalization to create an effective communications medium. It’s proven to increase sales by as much as 8x and cut churn by 37%, all while adding a human touch to the insurer-customer relationship. From acquisition to onboarding to loyalty and more, launch campaigns and get results fast. Modern consumers expect personalized experiences. Why should video be any different?

Business benefits

• Increase retention by reaching out personally and visually at key moments in the customer journey, such as
  before a policy renewal

• Reduce call center volume with videos that answer questions clearly and personally before your customer picks
  up the phone

• Put your data to work with personalized offers that drive ROI, and add interactivity to your video to further
  boost conversions

• Increase customer satisfaction from the start with personalized onboarding videos that increase brand loyalty
  long-term

• Idomoo’s open platform, which easily scales to millions of videos, saves you time with built-in automation
  tools and customizable templates.

Industry challenge

Consumers expect instant experiences anywhere and everywhere but especially on their mobile phones. Sales processes that involve paper forms slow down sales and renewals cycles causing potential customers to drop out and turn to more digital-savvy competitors. Slow claim cycle-times also inflate claims costs, cause customer frustration and churn. You need to deliver the instant digital experiences consumers expect or risk losing business to the competition

The solution

The joint Sapiens and Lightico solution enables insurers to complete entire customer-facing processes in real time by streamlining, digitizing and automating interactions. With Lightico, businesses can instantly collect customer documents, eSignatures, eForms, payments and consent to disclosures, plus confirm policy terms and verify ID, even on their mobile phones

Business benefits

• Decrease the time and costs associated with the claims process
• Increase the speed of payment on overdue accounts
• Decrease inbound call volumes
• Improve the overall customer experience
• Offer choice and Opt-In and preference management
• Be up and running and see significant results within 90 days

Industry challenge

Need to quickly and easily create communication templates from a single design interface (ability for drag and drop design composition approach). Along with having a central version-controlled and compliant library of content.

The solution

Quadient provide a portfolio of technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Extend your communications by using Inspire Flex’s secure delivery channels. Power interactive and compliant experiences at scale for web, mobile and digital. Inspire will allow insurers to easily design, modify, manage, and deliver claim and policy documents without the need for technical expertise. This will drive efficiency, reduce errors and enhance communication across all channels.

Business benefits

Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time

Built-in document preview capability during authoring facilitates a quick turn-around from edit to production
Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.

Industry challenge

Insurance administration systems were not built to engage directly with a policyholder on his, often now mobile, device of choice, yet policyholders want a personalised experience with a consistent brand experience when and where they wish to engage.
Hence, on-boarding new customers and processing renewals, MTAs & payments processes are often cumbersome, expensive and inconvenient.

The solution

Cloud-hosted SDX Engage is already used across multiple policy lines by TIA administration users to seamlessly digitise customer engagements – automating full process flows between the administration system and the policyholder’s device of choice.
With our established APIs, Insurers and Brokers can very quickly on-board customers, exchange documents and receive customer payments or confirmations (by simple acknowledgement or multi-party eSignature) with a consistent brand experience.

Business benefits

• Simply automate customer engagements, including documents, customer confirmations, eSignatures and payments, throughout your on-boarding, MTA, claims, renewals and payment processes
• Digitise your product lines without any changes to your administration system
• All activities and data exchanged through any customer engagement workflow are automatically recorded in the customer’s vault and back into your administration system
• Improve your customer experience whilst reducing inbound and outbound call volumes.

Industry challenge

Digital disruption in today’s Insurance Industry has forced many companies to rethink traditional business models and processes. Due to the rise of mobile smartphones, tablets, apps, cloud computing capabilities, and privacy and security concerns, consumer expectations have shifted towards a need for communication, payment and information immediacy and safety. It is now time for insurers to evolve and harness this digital shift in order to attract and retain new and old customers.

The solution

Sapiens and SPLICE Software partner to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers, that are automated through Sapiens property & casualty, and life, pension & annuities platforms. This partnership enriches the customer experience and gives insurers more direct control of their customer relationships, drives engagement, increases loyalty and operational savings.

Business benefits

• Decrease the time and costs associated with the claims process
• Increase the speed of payment on overdue accounts
• Decrease inbound call volumes
• Gather customer feedback with surveys at different customer
  touchpoints
• Improve the overall customer experience
• Offer choice and Opt-In and preference management
• Be up and running and see significant results within 90 days

Industry challenge

Modern insurance companies are built on enterprise software. Technology adoption challenges with insurance applications and frequently changing rules and regulations significantly impact productivity and processing policies or claims errors. This results in higher-than-planned operational costs & low technology returns for insurers. Insurance companies also face challenges like:

● A lack of self-service experiences for agents & customers, resulting in a loss of productivity and higher support volumes.
● Slow, ineffective management of changes in internal processes, rules, and external regulations leading to errors.
● High employee churn that requires focused agent training experiences.

The solution

Insurance applications click better with Whatfix. Whatfix enables insurance companies to maximize technology investments with three products: Whatfix DAP, Mirror, and Product Analytics. With Whatfix DAP, enable end-users with in-app guidance to support end-users in the flow of work with contextual help. Mirror provides sandbox environments to train insurance agents with hands-on training, without risking live software usage. With Product Analytics, identify areas of user friction and optimize workflows.

Business benefits

• Accelerated time-to-proficiency for new insurance agents and policyholders with hands-on training
  experiences
• Maximize insurance technology ROI by achieving optimal end-user adoption
• Easily facilitate change
• Defect support issues and enable end-users with on-demand self-service experiences
• Reduction in insurance technology training costs
• Track and analyze end-user behavior to identify areas of improvement and optimize workflows

Industry challenge

Dozens of eMerge-based solutions are currently operated on IBM Z platforms. As eMerge has evolved through the years, most of the solution’s investment was exposed to external technologies adjusted that needed support of eMerge versions.

The solution

Together with eMerge IBM Z customers, Sapiens continues to enhance IBM Z platform capabilities. We are continuously improving our eMerge product to support the latest releases and functionality of IBM Z Systems customers to maintain their workload.

Business benefits

• Consistency The new back-office applications have a unified look and feel, with the reuse of web services across the various applications.
• Repository System All data from the applications are centralized in IBM Z. This can save unnecessary web services when an application needs data from a second application.
• Compliance with regulations The new application is regulations oriented.
  Digital services No more paperwork, hand files and file cabinets, no duplicate data, no business errors, everything is validated by the application.
• Accessibility The new eMerge applications on IBM Z are accessible for intern

Industry challenge

Today’s insurance industry is facing rapid change and heightened customer expectations. This is in addition to the “cost-conscious” customer, who frequently switches carriers. Now more than ever, insurance leaders are seeking transformation, innovation, and reduced expenses.

The Solution

Sapiens, in partnership with Microsoft, is an extensive technology and go-to-market strategic partnership enabling intelligent insurance and empowering more personalized and enhanced experiences.

Business benefits

• Microsoft Azure is our cloud provider for Sapiens Cloud
• Sapiens & Microsoft – integrated across Microsoft’s portfolio, including Azure, Microsoft 365, Power BI. Roadmap: Dynamics 365.
• Sapiens’ solutions are surfacing in the Azure Marketplace
• Sapiens is working closely together with MS product teams