Michael Rieder joined Sapiens as Chief Customer Success Officer. Michael is a global executive with a proven track record of delivering customer success, revenue growth, and margin expansion across international environments. With over 25 years of experience in the IT industry, he is expert at building, transforming, and scaling global business functions.
He joins Sapiens from Finastra, where as Chief Customer Officer and Chief Operating Officer of the Payments business unit, he established and transformed the Customer Success and Customer Experience organisations. Prior to that, Michael held a series of senior leadership roles at SAP, largely in Customer Success, Services, and Support.
He holds a Bachelor’s degree from FH Wiesbaden.